Refund and Return Policy

Effective Date: 01/10/2023

1. Introduction

Welcome to Legacy Solar Solutions (Pty) Ltd.’s Online Store. We take pride in offering high-quality solar equipment and accessories. We understand that sometimes you may need to return a product. This Return Policy outlines the guidelines and procedures for returning products purchased from our online store.

2. Eligibility for Returns

You may return a product if:

• The product is defective or damaged.
• You received the wrong product.
• You wish to return an unused product within 7 days of purchase (subject to conditions outlined below).

3. Conditions for Returns

• The product must be in its original condition, unused, and in the same packaging as when it was delivered.
• All accessories, documentation, and original packaging must be included.
• Return requests for non-defective products must be made within 7 days from the date of purchase.

4. Return Process

To initiate a return, follow these steps:

1. Contact our Customer Service team at [email protected] or 012 883 4437 to request a Return Merchandise Authorization (RMA) number.

2. Complete the RMA form our Customer Service team provided and include it in the return package.

3. Safely package the product, ensuring it is well-protected to prevent any damage during transit.

4. Clearly label the package with the RMA number our Customer Service team provided.

5. Ship the product to the address provided by our Customer Service team. You will be responsible for the return shipping costs unless we have a product defect or an error.

5. Inspection and Processing

Once we receive the returned product, we will inspect it to ensure it meets the return conditions outlined in Section 3. Depending on the reason for the return, we will process the return as follows:

• Defective or damaged product: We will offer a replacement or a refund, including any return shipping costs incurred.

• Wrong product was received: We will be sure to provide a replacement or refund, including return shipping costs if applicable.

• Non-defective returns: After inspecting the returned item, a refund will be issued for the cost of the product only, excluding any shipping fees.

6. Refund Processing

Refunds will be processed within 5 business days after the returned product has been received and inspected. Refunds will be issued in the same form as the original payment method.

7. Contact Us

If you have any questions or need further assistance with our return policy, please contact our Customer Service team at [email protected] or 012 883 4437.

8. Changes to the Return Policy

Legacy Solar Solutions (Pty) Ltd reserves the right to update and modify this Return Policy anytime. Customers are encouraged to review this policy periodically for any changes.

Thank you for shopping with Legacy Solar Solutions. We appreciate your business and strive to provide our valued customers the best products and services.